CASE STUDY
DXC Technology needed a reliable supply chain solutions partner to help facilitate the launch of their internal hybrid workplace program to 130,000 global employees. Learn how Wesco helped successfully roll out and manage the program in 60 countries while yielding millions in cost savings.
With operations in more than 70 countries, DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. In late 2019, DXC committed to becoming a virtual-first organization. The strategy was twofold: create a new employee experience that leveraged technology to drive productivity and satisfaction while saving on real estate and overhead costs.
The global pandemic quickly accelerated this strategy, sending 90% of DXC’s employees to work from home. As part of this workforce transformation, the company made a commitment to ensure every employee – no matter their location – would be provisioned with the IT equipment required for a positive and productive work environment. This pivot to working from home took planning, coordination and business focus.
We’ve been working with Wesco and RemoteHybrid to bring the benefits that DXC realized to its enterprise facing similar business challenges. The UPtime Marketplace empowers employees by providing a self-directed equipment ordering process that leverages existing relationships with qualified, established and vetted global suppliers.
Andrew Wilson, Executive Vice President and Global Lead of DXC’s Modern Workplace
With more than 130,000 global employees, executing this initiative presented a significant challenge. The company aimed to provide all employees with the equipment they needed while preserving a unified and employee-empowered experience.
Summary
Customer
DXC Technology
Challenges
DXC needed a reliable global supply chain solutions partner to help facilitate the launch of their internal hybrid workplace program, DXC Gear.
Solutions
- Equipment delivery to thousands of individual locations in over 60 countries
- Management of inventory, invoices, payables, tax requirements, and purchase order operations
- Ensure business operations compliance
- Language and currency support
Results
The DXC Gear program yielded over $3 million in cost savings.
The new program, called DXC Gear, supplied employees with a consistent, specified home office equipment offering. It required DXC to leverage its spend while actively managing the equipment lifecycle globally.
Global Reach, Local Presence
As a Fortune 500® global distributor with decades of experience in the communications industry, Wesco was the only supply chain solutions provider that combined the scale and resources of a global company with the local knowledge, in-country expertise and delivery capabilities required to successfully roll out the DXC Gear program to 60 countries and more than 100,000 of its home office-based employees.
Wesco’s regional support teams deployed around the world were ready to support DXC’s global workforce with the personalized, in-country expertise needed to navigate local languages, currency, regulatory, and technology requirements. Underpinned by hundreds of strategic and qualified supplier relationships across the globe, our scale and capabilities uniquely positioned us to help DXC deliver a consistent experience for their most important resource: their people.
Our partnership with Wesco to provide DXC’s employees with work-from-anywhere essentials over the past two and a half years has proven the ability of both companies to respond to change by innovating and adapting rapidly to external events that force change. The lessons learned will enable us to bring our proven solution to aid other companies in meeting their critical business needs.
Anna Buchanan, Co-Founder of RemoteHybrid
Working closely with an innovative and growing SaaS company, RemoteHybrid, Wesco pioneered a streamlined delivery experience for DXC’s global workforce. The RemoteHybrid platform delivered a seamless and consistent B2C experience, making it easy for DXC’s employees to obtain essential office equipment, while enabling rapid delivery anywhere in the world. This combination of tools and capabilities proved instrumental to the success of DXC Gear, with more than 125,000 items having been ordered and fulfilled.
As a result of the overwhelming success of its own DXC Gear program, DXC decided to replicate the offering for their customers. DXC had already developed an experience platform to deliver a centralized, personalized and optimized employee experience, enabling DXC employees to manage their devices, access AI-driven digital assistance and share feedback on technology services. The ability to order or refresh equipment through a self-service marketplace was the logical next step and with the addition of the RemoteHybrid platform with procurement from Wesco rounded out a complete solution for DXC and its employees.
Your Global Pro A/V Partner
Wesco has been investing in the geographies we support for decades, with in-country teams operating in local language, time zone, and currency.