OEM Service

Wesco’s OEM optimizer solution leverages machine performance and maintenance data to help manufacturers address their customers’ needs more efficiently and drive new paths to revenue.

Original equipment manufacturers face a variety of challenges around the ongoing maintenance and replacement of their machines and parts. Scheduling, ticket management, spare parts ordering and machine health monitoring tasks are often managed in disparate systems, and many organizations have not yet digitized their service manuals. This lack of data integration can lead to delays in the machine maintenance and service process, and in turn, increased periods of customer downtime. By digitally transforming siloed data into actionable insights, OEMs can streamline administrative tasks and enable predictive maintenance.

Benefits of OEM Optimization

Increased Machine Uptime

Faster Order Dispatch

Increased Customer Satisfaction

Increased Sales Revenue

Real Time OEM Performance Monitoring

Wesco’s OEM optimizer solution is comprised of three standalone modules – machine performance monitoring, machine service and parts ordering – that can be purchased individually or bundled based on your business objectives. These configuration-based SaaS applications enable you to integrate, visualize and analyze data from multiple systems so you can operate more efficiently.

The machine performance monitoring module provides remote machine management capabilities, enabling real-time visibility and faster resolution through predictive and preventive maintenance.

Connectivity
Data collection and visualization

Alerts and notifications
Predictive outcomes

Module Components

Software

Access to a performance monitoring web application with live data dashboards, trending/overlay dashboards, and alarm management.

Data Integration

Integration with existing machine management systems for data collection and visualization.

Prebuilt Dashboards

Dashboards for performance monitoring and predictive maintenance allow you to make decisions quickly.

Customization and Scalability

Tailored configurations to meet specific needs, with flexibility to scale as you add machines.

Support and Training

Comprehensive documentation and remote support to ensure a smooth implementation and ongoing success.

The machine service module streamlines your services tasks, solving challenges around self-guidance, ticket management, remote collaboration, and service engineer scheduling.

Digital self-guidance
Ticket management

Scheduling
Integration with AR/VR systems

Module Components

Software

Access to a service management application with features like self-guidance, ticket management, service engineer scheduling, and customer management.

Data Integration

Integration with augmented reality and virtual reality systems for enhanced service operations.

Prebuilt Dashboards

Dashboards for service ticket management and technician management.

Customization and Scalability

Tailored configurations to meet specific needs, with flexibility to scale as you add machines.

Support and Training

Comprehensive documentation and remote support to ensure a smooth implementation and ongoing success.

Access to a parts ordering web application with features like equipment lookup, bill of material (BOM) explosion, and parts ordering.

Parts ordering
Inventory

Quotes and pricing
Warranty management

Module Components

Software

Access to a parts ordering web application with features like equipment lookup, bill of material (BOM) explosion, and parts ordering.

Data Integration

Integration with ERP systems for customer data, pricing data, and inventory data.

Prebuilt Dashboards

Dashboards for streamlined inventory management and order tracking.

Customization and Scalability

Tailored configurations to meet specific needs and scale as parts are added and sales become prescriptive.

Support and Training

Comprehensive documentation and remote support to ensure a smooth implementation and ongoing success.

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